Privacy & Cookie Policy

Who We Are & Scope of Policy

Syncrotrex ("we", "us", or "our") is a specialized custom software and SaaS development agency operating at https://www.syncrotrex.com. We engineer high-performance web systems, workflow automations, and custom software solutions for businesses worldwide.

This Privacy and Cookie Policy governs the collection, processing, and protection of information when you navigate our agency website, review our case studies, or communicate with our technical team.

Cookie Policy: Zero-Tracking Architecture

Most modern websites flood visitors with third-party tracking scripts, remarketing pixels, and invasive analytics cookies. At Syncrotrex, we believe in digital privacy by design:

• No Third-Party Analytics Cookies: We do not load Google Analytics, Hotjar, Mixpanel, or similar tracking suites.
• No Advertising or Social Pixels: We do not deploy Meta (Facebook) Pixel, TikTok Pixel, LinkedIn Insight Tag, or Twitter conversion pixels.
• No Cross-Site Behavioral Tracking: We do not monitor your browsing behavior across other websites or construct personal advertising profiles.
• Essential Functional Storage Only: The only browser storage our site may utilize is minimal local state required for user interface responsiveness (such as dark-mode rendering, modal dismissals, or layout hydration). These elements do not track your identity or external browsing activity.

Information We Collect

We collect personal information solely when you voluntarily provide it to us through our direct contact channels:

• Inquiry Submission Data: When submitting our contact form or requesting a software discovery consultation, you provide your Full Name, Email Address, Phone Number (optional), and Message or project requirements.
• Direct Correspondence: If you reach out to our team at support@syncrotrex.com, we retain your email address and message contents to respond to your inquiry and coordinate technical discussions.
• Standard Network Diagnostics: When your browser connects to our website, our hosting edge network (Vercel) automatically receives basic technical request metadata (such as IP address, request timestamp, HTTP status, and user-agent string). These server logs are collected solely for DDoS mitigation, bot detection, infrastructure health, and network security.

How We Use Your Information

Information provided to Syncrotrex is used exclusively for legitimate business communication and project execution:

• Responding to your project inquiries and evaluating software specifications.
• Delivering quotes, technical architecture plans, and service proposals.
• Executing contracted software engineering, SaaS development, and workflow automation services.
• Providing ongoing technical support and maintenance for client applications.
• Protecting our website infrastructure against malicious attacks and unauthorized access.

We never add your email address to unprompted marketing newsletters, and we never sell your contact details to third-party marketing brokers.

Third-Party Infrastructure & Processors

To ensure optimal reliability and security, Syncrotrex utilizes trusted cloud infrastructure providers:

• Vercel Inc. (Hosting & Edge Network): Hosts our static web assets across a globally distributed, encrypted edge network with automated DDoS protection.
• FormSubmit (Secure Form Relay): Encrypts and securely routes contact form submissions directly to our support mailbox (support@syncrotrex.com).
• Discord Webhooks (Private Team Alerts): Dispatches encrypted notification pings to our internal engineering channel to ensure rapid response times to incoming client leads.

All service providers are strictly prohibited from utilizing your personal data for their own independent marketing or commercial purposes.

Data Security & Retention

We implement rigorous technical and organizational safeguards to protect your personal information:

• In-Transit Encryption: All website traffic and form submissions are protected via modern Transport Layer Security (TLS/HTTPS).
• Access Controls: Only authorized engineering personnel with direct project responsibilities have access to submitted inquiries and client records.
• Retention Period: We retain inquiry communications only for as long as necessary to conduct active business relations, fulfill service contracts, or comply with statutory accounting and legal requirements. When records are no longer required, they are permanently and securely deleted.

Your Rights (GDPR & Global Privacy)

Under applicable data protection frameworks (including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA)), you maintain comprehensive rights over your personal data:

• Right of Access: You may request confirmation of whether we hold personal data about you and obtain a copy.
• Right to Rectification: You may request correction of any inaccurate or incomplete details.
• Right to Erasure ("Right to be Forgotten"): You may request permanent deletion of your inquiry details and records from our databases.
• Right to Restrict or Object: You may object to the processing of your data or request temporary restrictions.
• Right to Data Portability: You may request a machine-readable export of any personal data you provided.

To exercise any of these rights, email us directly at support@syncrotrex.com. We process all verified requests within 30 days without fee.

External Links & Third-Party Services

Our website includes links to third-party platforms, such as our team social media accounts (GitHub, Discord, LinkedIn, and Twitter/X). When following links to third-party websites, their respective privacy policies and terms of service apply. We recommend reviewing the privacy notices of any external site you visit.

Changes to this Privacy Policy

We may update this Privacy & Cookie Policy periodically to reflect technological advancements, operational updates, or legal compliance requirements. Any modifications will be posted directly to this page with an updated "Last Updated" timestamp. We encourage you to review this page periodically.

Contact Information & Data Requests

If you have questions, comments, or data subject requests regarding this policy, contact our team:

• Agency Name: Syncrotrex
• Support & Privacy Email: support@syncrotrex.com
• Website: https://www.syncrotrex.com
• Response Window: All privacy inquiries are reviewed and answered within 24 hours.